Your information matters.

1. Who we are

Saddle is operated by Saddle Technologies Ltd, a company registered in the United Kingdom.

Website: getsaddle.uk
Privacy and support enquiries: support@getsaddle.uk

2. What this policy covers

This Privacy Policy applies to personal information processed when you use the Saddle mobile application, visit the Saddle website, contact Saddle support, apply to participate in a Saddle beta programme or otherwise interact with our services.

3. Information Saddle may collect

The information we process depends on which Saddle features you use. This may include:

• Account information such as your name and email address.
• Business profile information you choose to provide, such as business details and tax-related settings.
• Client or contractor information entered by you for business record-keeping and invoicing.
• Invoice information including amounts, labour, materials, payment status and CIS deductions where applicable.
• Expense information including amounts, categories and receipt images.
• Mileage and journey information entered or generated when you use Saddle’s mileage features.
• Tax-related information used to organise records and provide estimated tax information.
• Information you provide when contacting Saddle for support, including your name, email address, support topic, device type and the message you send us.
• Information you provide when applying for beta access or separately requesting updates from Saddle.
• Technical information required for the security, operation and reliability of our services.

4. Information about other people

Saddle allows you to enter information relating to clients, contractors or other people where this is necessary for your business records and invoices.

You are responsible for ensuring that you have an appropriate reason to collect, use and enter that information into Saddle, and for meeting any data protection obligations that apply to your own business.

5. Receipt scanning and document processing

Saddle may allow you to photograph or upload receipts and other supporting documents. Information contained in those images may be processed to help extract and organise expense information.

Receipt images and extracted information are used to provide the features you request and to maintain your business records.

6. Mileage and route information

If you use Saddle’s mileage features, Saddle may process journey details such as start points, destinations, distances and saved routes.

Route information may be processed using third-party mapping or routing services where required to calculate a journey.

7. Support enquiries

When you submit a support request through getsaddle.uk, we process the information you provide so that we can investigate the issue and respond to you.

Support requests submitted through the website are processed using Brevo. Brevo may store information submitted through the form and generate an internal notification so that the Saddle team knows a support request has been received.

8. Beta access and optional communications

If you provide your email address to apply for beta access, we may use it to manage your participation and send information directly related to that beta.

If Saddle offers newsletters, launch updates or marketing communications, these will be treated separately. Where consent is required, we will ask for it and you may withdraw that consent.

9. How we use your information

We use personal information where necessary to provide and operate Saddle, including to:

• Create and manage your Saddle account.
• Store and organise the business records you enter.
• Create and manage invoices.
• Record expenses and supporting evidence.
• Provide mileage and route features.
• Organise records by relevant tax periods.
• Calculate estimated tax information based on records available within Saddle.
• Provide customer support.
• Manage beta programmes where applicable.
• Protect Saddle against misuse, fraud and security threats.
• Maintain and improve the reliability of our services.
• Comply with applicable legal obligations.

10. Lawful bases for processing

Under UK data protection law, we must have a lawful basis for processing personal information.

Depending on the circumstances, these may include:

• Contract — where processing is necessary to provide Saddle and its features to you.
• Legitimate interests — for activities such as providing support, maintaining security, preventing misuse and improving the reliability of Saddle where those interests are not overridden by your rights.
• Legal obligation — where we are required to process or retain information by law.
• Consent — where we specifically ask for your consent for an optional form of processing such as certain marketing communications.

11. Saddle Brain and automated processing

Saddle may automatically organise records or generate estimates using information recorded within the app, including estimated tax information through features such as Saddle Brain.

These outputs are intended to provide information and assistance. Saddle does not currently use solely automated decision-making that produces legal or similarly significant effects on you.

12. Where your information is stored

Saddle uses both device-based and cloud-based technology to provide its services.

Some information may be stored locally on your device, while information required for cloud synchronisation, backup or other online functionality may be securely stored with our service providers.

13. Service providers

We use trusted technology providers to operate parts of Saddle and the Saddle website. Depending on the features you use, these may include:

These providers process information only where necessary for the services they provide to Saddle and are subject to contractual, security and data protection obligations.

14. Sharing your information

Information may be shared with service providers where necessary to operate Saddle, provide support or maintain the website.

Information may also be disclosed where required by law, regulation or legal process, or where reasonably necessary to protect the security and integrity of our services.

15. International data transfers

Some technology providers or their subprocessors may process personal information outside the United Kingdom.

Where UK data protection law requires safeguards for an international transfer, we will rely on an applicable lawful transfer mechanism and appropriate contractual or other safeguards.

16. How long we keep information

Saddle is designed to help users maintain business and tax records over the periods for which they may need them.

Business and tax records may be retained within Saddle for up to six years where appropriate for the service you have requested, unless you delete them sooner or we are legally required or permitted to retain particular information for longer.

Support enquiries and other information are retained only for as long as reasonably necessary for the purpose for which they were collected, including support, security and legal requirements.

17. Account deletion

You can request deletion of your Saddle account and associated personal information.

When an account deletion request is completed, personal information associated with the account will be deleted or anonymised unless we are legally required or otherwise permitted to retain specific information for a limited period.

Our online account deletion page is available at: getsaddle.uk/delete-account/

18. Your data protection rights

Depending on the circumstances and the lawful basis being used, UK data protection law may give you rights including the right to:

• Ask for a copy of personal information we hold about you.
• Ask us to correct inaccurate or incomplete information.
• Ask us to delete personal information.
• Ask us to restrict how personal information is processed.
• Object to certain processing.
• Receive certain information in a portable format.
• Withdraw consent where processing relies on consent.

To exercise a privacy right, contact support@getsaddle.uk .

19. Complaints

If you have concerns about how Saddle handles your personal information, please contact us first so that we can try to resolve the issue.

You also have the right to complain to the UK Information Commissioner’s Office (ICO), the UK’s data protection regulator.

Visit the Information Commissioner’s Office

20. Website cookies and similar technologies

The Saddle website may use cookies or similar technologies that are necessary for the operation, security and administration of the website and its forms.

If we introduce optional analytics, advertising or other non-essential technologies, appropriate information and controls will be provided where required.

21. Children

Saddle is designed for people managing self-employed business and tax records and is not designed as a service for children.

We will review this section if Saddle introduces a specific minimum age requirement or services directed at younger users.

22. Security

We use appropriate technical and organisational measures designed to protect personal information against unauthorised access, loss, alteration or disclosure.

No electronic system can be guaranteed to be completely secure, and we continually review our approach as Saddle develops.

23. Changes to this policy

We may update this Privacy Policy as Saddle develops, our technology changes or legal requirements change.

The latest version will always be published on this page together with the date it was last updated.